Receiving Clerk

Receiving Clerk – Blue Route

Advert reference: click_003564

Advert status: Online

Apply by: 14 August 2021

Position Summary

Industry: FMCG & Supply Management

Job category: Receiving

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Brand: Clicks Group

Introduction

Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks store for a Receiving Clerk who will report to the Store Manager.

Job description

Job Purpose:

  • To deliver service excellence through efficient monitoring of merchandise levels, driving availability of merchandise on the shop floor service and offering assistance to customers, leading to a positive customer experience.

Job Objectives:

  • To efficiently execute all operational activities in a timely and efficient manner.
  • To maintain high levels of accuracy and care when receiving merchandise.
  • To ensure availability of merchandise through proactive planning in line with customer needs and sales.
  • To ensure the safe handling of merchandise at all times ensuring measures are taken to prevent shrinkage and loss.
  • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
  • To effectively execute stock principles in stockroom in line with company policies and procedures (Blueprint).
  • To effectively execute all returns within specified timelines and company policies and procedures.
  • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
  • To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements

Qualifications and Experience:

  • Essential: Grade 12
  • Desirable: Relevant Retail/Business Management qualification
  • Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Skills, Abilities and Job Related Knowledge:

  • Basic math calculations
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Understanding of stock management procedures 
  • Knowledge of customer service excellence
  • MS Office Skills (Word, Excel)
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Good communication skills
  • Computer literacy
  • Numeracy skills

Competencies:

  • Following instructions and procedures
  • Planning and organising
  • Delivering Results and Meeting Customer Expectations
  • Relating and networking
  • Working with people
  • Persuading and Influencing
  • Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.​

We are committed to the principles of Employment Equity.

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