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Junior Contact Centre Consultant – NQF2 Learnership (12-month contract).

Position Summary

Location:Western Cape

Industry:Retail Operations

Contract:Fixed Term Contract

Remuneration:Market Related

EE Position:Yes

Closing Date:23/09/2020

Advert Status:Online

Introduction

This is a 12-month Learnership contract and the successful candidate will be enrolled in an NQF2 Contact Centre Learnership Programme.

Job description

Job Objectives:

·       Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.

·       Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution

·       Maintaining the ClubCard database by means of accurately processing information on individual ClubCards

·       Assist customers with Clicks online and Clicks App related queries

·       Assist customers’ with Clinic Bookings

·       Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.

·       To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns

·       Completing daily productivity reports in excel for any outbound work done.

Knowledge:

·       Consumer Protection Act

·       Customer Service

Skills:

·       Communication Skills

·       Customer Service orientation

Competencies:

Essential

·       Relating and Networking

·       Following Instructions and Procedures

·       Working with People

·       Learning and Researching

·       Delivering Results and Meeting Customer Expectations

·       Adhering to Principles and Values

Minimum requirements

•       Matric or equivalent

•       Typing speed of 20 wmp

•       Computer literate (Proficient in MS Outlook, Word and Excel at beginner level)

•       Mathematical literacy (Required for ClubCard points calculations)

•       Must be able to speak clearly and communicate in English.

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