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Call Centre Representative in Johannesburg

Company Description

Specialists in early and late stage debt recovery. Our Credit Management team has vast experience in collections and tracing services. WE also offer back office processing. Real-time and overnight data capture / processing service to handle time-consuming, labor intensive tasks, with the benefit of high-end technology solutions. Please remember that you must never pay to apply for any job opportunity nor any stage of a job application. Should this arise on any job opportunity on the Giraffe platform, please report this to Giraffe immediately.

Role Description

We are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to up-sell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Work Hours
Monday To Friday
08:00 to 17:00



-Performance Bonus

R6,500 per month + commission

Apply Now

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