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ITHALA DEVELOPMENT FINANCE CORPORATION

CALL CENTRE CONSULTANTS – C1 X 4
ITHALA SOC LIMITED
DURBAN HEAD OFFICE
REFERENCE NUMBER: BN20038

An exceptional opportunity awaits a dynamic individual with the right qualifications and experience to deliver consistent world class client experience by providing sales, service and support to existing and new clients and to generate and refer sales and retention leads to team members. 

 
Reporting to the Call Centre Manager the successful candidate will be expected to: 
 Cross sell our products and proactively refer sales opportunities to other departments. 
 Provide clients with product knowledge and general banking education. 
 Handle and resolve client’s queries in a friendly and courteous manner. 
 Maintain professionalism and strict adherence to Ithala’s key controls and procedures. 
 Maintain high knowledge levels of Ithala’s Products and Services. 
 Attend to and resolve client’s queries within the set time frames, preferably within the 1st call without compromising the quality of your service. 
 Ensure that you are always signed in and ready to take clients calls as per schedule. 
 Adhere to relevant compliance and regulatory requirements. 
 Represent and advocate Ithala brand and live the company values. 
 Build and maintain relationship with all stakeholders. 
 Handle the most complex customer complaints or enquiries and timeously escalate unresolved queries to relevant department. 
 

With good understanding and proven track record in a Call Centre environment, the ideal candidate will possess: 
 Grade 12. 
 FAIS recognized qualification, not less than 120 credits. 
 First Level Regulatory Examination (RE5). 
 Minimum (1) year front line customer service experience in a Banking / Financial environment. 
 Computer proficiency in MS Office Suite and the banking system. 
 Proven ability to identify lead generation opportunities and cross selling. 
 Ability to multitask through entering and retrieving information from computer databases while talking to customers on the telephone. 
 Good problem solving, planning and organizing skills. 
 Maintain professionalism, respect, and integrity. 
 Accuracy and attention to detail.



ITHALA EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT 

CLOSING DATE: 21 AUGUST 2020 

INTERESTED APPLICANTS MUST FORWARD A DETAILED CV; CERTIFIED COPIES OF QUALIFICATIONS AND IDENTITY DOCUMENT BY E-MAIL TO [email protected]
KINDLY ALSO INCLUDE A MOTIVATION OF HOW YOU MEET EACH OF THE ENTRY REQUIREMENTS LISTED ABOVE AND QUOTE THE REFERENCE NUMBER FOR THE POSITION. 

PLEASE NOTE: 
 LATE APPLICATIONS AND APPLICATIONS WITH NO REFERENCE NUMBER WILL NOT BE CONSIDERED. 
 E-MAIL USERS ARE REQUESTED TO SET THE DELIVERY OPTION ON BOTH “RETURN RECEIPT” AND “CONFIRM DELIVERY”. 
 CORRESPONDENCE WILL BE LIMITED TO SHORT-LISTED CANDIDATES. ALL SHORT-LISTED APPLICANTS WILL BE SUBJECTED TO ASSESSMENTS, REFERENCE AND CREDIT CHECKS. IF YOU HAVE NOT BEEN CONTACTED WITHIN 1 MONTH OF CLOSING DATE OF THE ADVERTISEMENT, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL. 
 THIS IS A SHIFT WORK POSITION.



Categories: OFFICE ADMIN

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