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Call Centre Agent – IRC187915

at FNB Building, Fairlands, Johannesburg, Gauteng, South Africa inFNB iDigi Tech Digital Banking ZOB Call Centre
Ends 11 Aug 2020

About us, purpose, experience and qualifications

about us

[ ] make a promise
[ ] be deeply invested
[ ] value our differences
[ ] build trust, not territory
[ ] have courage
[ ] always do the right thing
[ ] stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

purpose

To action eBucks related incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

experience and qualifications

[ ] Minimum Qualification – Grade 12
[ ] Preferred Qualification – Diploma
[ ] Experience – 1-3 years Call Centre Agent Experience

Additional information and responsibilitie

additional requirements


[ ] NB: Please note that this is a 6 months fixed term contract position.
[ ] Applicants that are from a technical call centre environment will get first preference.It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable

responsibilities

[ ] Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
[ ] Demonstrate teamwork as a valued team player
[ ] Assess own performance through seeking timely and clear feedback and request training where appropriate
[ ] Contribute to innovation by finding faster and more accurate ways of working
[ ] Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
[ ] Build and maintain stakeholder relationships
[ ] Address customer needs in order to meet or exceed customer expectations
[ ] Act responsibly with work related resources to contribute to cost containment
[ ] Resolve customer queries received through inbound calls
[ ] Answer inbound calls in the eBucks call centre to provide product and service information to customers


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