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Position Summary

Location:
Gauteng

Industry:
FMCG, Retail, Wholesale and Supply Chain

Contract:
Permanent

EE Position:
Yes

Closing Date:
02/08/2020

Advert Status:
Online

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

*To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
*To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
*To ensure the safe handling of cash at all times.
*To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
*To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
*To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
*To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
*To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
*To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.


Knowledge:

*Basic maths calculations
*Retail/FMCG background and understanding of merchandising and promotions principles
*Understanding of stock management procedures 
*Knowledge of customer service excellence


Skills:

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills


Competencies:

Essential:

*Relating and networking
*Following instructions and procedures
*Delivering Results and Meeting Customer Expectations

Desirable:

*Working with people

*Persuading and Influencing

*Planning and Organising

*Coping with Pressures and Setbacks


Minimum requirements

Experience:

Desirable: experience in a customer facing role within a retail/FMCG store operations environment


Education:

*Essential: Grade 12
*Desirable: Maths 50% and English 50% at Grade 12 level


Please email CV’s to [email protected] OR [email protected]

OR

APPLY HERE




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