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Job Details

Division
JJ Division

Minimum experience
Mid-Senior

Company primary industry
Pharmaceuticals

Job functional area
Customer Service

Job Description

Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Mussina and Louis Trichardt stores. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns

Essential:

*Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
*At least 1-year experience in administration or public relations
*Strong communication and customer interaction skills
*Computer literate – MS Office
*Willing and able to work retail hours 

Advantageous:

*Administration / Customer Service / Public Relations qualification
*Third additional language
*SAP experience


Job Description:

*Ensure accurate data capturing and completion of documentation is done
*Check card balances, card reports and/or statements for customers
*Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
*Ensure Accurate Process of Transaction – TRMS – capturing and reporting
*Manage stock control and shrinkage
*Checkpoint reversals on statements
*Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
*Ensure effective internal communication (within customer service/benefits programme)
*Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
*Manage and report complaints and compliments through the customer service diary
*Ensure effective external communication (customer feedback)
*Respond to written or e-mail queries on various platforms
*Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
*Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
*Accurate recruitment and capturing of customers
*Coordinate and manage in-store events and promotions
*Create a central point of contact for all general queries, compliments and complaints
*Assist customers with any queries, and refer customers to the appropriate departments where applicable
*Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
*Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
*Provide relevant benefit programme training to all departments, and ensure implementation of training
*Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations


Competencies:

Essential:

*Administration of customer relations
*Strong command of the English and Afrikaans languages
*Exceptional communication and active listening skills
*Problem-solving skills
*Sound analytical skills
*Patience
*Honest and trustworthy
*Time management
*Ability to lead by example

Advantageous:

*Relevant administration course
*Knowledge of the POPI and Consumer Protection Act
*Third additional language


Special conditions of employment:

*Willing and able to work retail hours
*Valid driver’s license and own reliable transport for travel to meetings and training
*South African citizen
*Clear credit and criminal records


Remuneration and benefits:

*Market-related salary
*Medical aid
*Provident fund
*Staff account


ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.


Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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Categories: Uncategorized

1 Comment

Vusi Mbatha · July 16, 2020 at 9:07 am

I have a qualification in Customer Management and I have 1 year experience in Admin e.g Filing data capture and customer service. I am able to use Microsoft office, word, excel, PowerPoint as well as outlook.

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