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The merSETA is the Manufacturing, Engineering and Related Services Education and Training Authority established through the Skills Development Act. This SETA encompasses the metal and engineering, auto manufacturing, motor retail, tyre manufacturing and plastics industries.

We have an excellent opportunity for the following professional to enhance our Client Services Department:

TEMP: Call Centre Agent (B5)
Salary: 22 598.08 p.m.
Head office

Duties include:
 Receive log and process telephone, email and fax queries with regards to the Skills Development Legislation and processes and procedure from clients and stakeholders.
 Provide accurate and timeous information to clients within the prescribed timeframes as outlined in the merSETA quality management system.
 Assist clients with their specific queries within the performance standards.
 Receive and log queries on all merSETA related processes, issues and direct the caller to the appropriate person/division for assistance, if applicable.
 Ensure a high level quality service to clients and stakeholders.
 Follow up on client calls, regarding outstanding details, forms etc.
 Ensure the merSETA database is up to date and reflects correct details at all times.
 Provide exceptional customer service and a high level of responsibility and professionalism. Qualities, experience, knowledge and skills required:
 Matric / Grade 12
 Call Centre Certificate will be an additional advantage.
 At least 2 years working experience in a Call/Contact Centre environment.
 Computer literacy with a solid knowledge of Excel, MS Word and Outlook.
 Attention to detail.
 Problem solving.
 Time management and clerical skills.  High level of written and verbal communication.
 Knowledge of office, administration processes, procedures and practices.
 Knowledge of Skills Development Act.

The merSETA is an equal opportunity employer; however, preference will be given to affirmative action candidates. People with disabilities are encouraged to apply. Please submit a detailed CV, qualifications, application form and motivational letter to: [email protected]

Only shortlisted candidates will be contacted. Internal applicants will be shortlisted only if they meet all the requirements. Should you not be contacted within 21 days after the closing date, please know that your application was not successful. The MERSETA reserves the right to not make an appointment. Please refer to merSETA website for more information, www.merseta.org.za.

CLOSING DATE: 10 July 2020

Categories: Uncategorized

1 Comment

Adeline Langa · July 24, 2020 at 5:37 am

I would like to apply for this job

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