Company primary industry
Job functional area
Dis-Chem Pharmacies has a 6-month contract available for an Online Customer care Consultant at our Head Office in Midrand. You will be required to Interact with Dis-Chem`s customers and provide them with information to address inquiries regarding products and services. You will also be required to help resolve any customer complaints and concerns.
Grade 12 / Matric
Relevant Online Customer Care experience.
Relevant Customer Service/Administration course
Ensure accurate data capturing and completion of documentation gets done.
Accurate Process of Transaction – TRMS – capturing and reporting.
Ensure effective internal communication (within customer service/benefits programme).
Escalate compliments, complaints and product sourcing to supervisor daily.
Ensure effective external communication (customer – feedback provided).
Ensure Store Manager and relevant employees are kept informed of all elements regarding the Dis-Chem Online store.
Create a central point of contact for all general queries, compliments and complaints.
Assist customers with any enquiries and refer customers to the appropriate departments where applicable.
Microsoft Office – Word, Excel, PowerPoint and Outlook
Administration and customer relations
English and 2nd Additional Language – Read, write, speak and understand
Knowledge of the POPI and consumer protection act
English – Read, write and speak well
Understanding problems and solving – problem-solving, patient and working under pressure
Honest, trustworthy and accuracy
Special conditions of employment:
MIE, clear criminal and credit
Remuneration and benefits:
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.